Privacy Policy – How Bet Naga Protects Your Data

1. Who We Are

Bet naga is an online gaming platform operated for players in Bangladesh. We offer a range of games including crash, bingo, slots, and sports betting, accessible via our website and mobile interface. When this privacy policy refers to "bet naga", "we", "us", or "our", it means the operator of the bet naga platform.

For any privacy-related questions or requests, you can contact us at [email protected]. We aim to respond to all privacy enquiries within 7 working days.

2. Data We Collect

Bet naga collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third parties such as payment processors. Here is a breakdown of the categories of data we collect:

Category	Examples	How Collected
Identity Data	Full name, date of birth, national ID number	Registration form, KYC verification
Contact Data	Mobile number, email address	Registration form
Financial Data	bKash/Nagad/Rocket account number, transaction history	Payment processing
Technical Data	IP address, device type, browser, operating system	Automatically via cookies and server logs
Usage Data	Games played, bets placed, session duration, pages visited	Automatically via platform analytics
Communications Data	Support chat logs, emails sent to us	When you contact our support team

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes (for example, if you request self-exclusion and provide context about your situation).

3. How We Use Your Data

Bet naga uses your personal data for the following purposes:

• To create and manage your account on the bet naga platform.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To verify your identity and age as required by our operating obligations.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications such as deposit confirmations and withdrawal updates.
• To send promotional communications about bonuses and offers — only where you have opted in to receive these.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To monitor and improve the performance and security of the bet naga platform.
• To comply with legal and regulatory obligations applicable to our operations.
• To enforce our Terms and Conditions and protect the rights of bet naga and other players.

4. Legal Basis for Processing

Bet naga processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for — including account management, game access, and payment processing.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate interests: We process some data to protect the security of the platform, prevent fraud, and improve our services — where these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

Bet naga does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data required to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where required, we may share identity documents with third-party KYC verification services to confirm your age and identity.
• Technology providers: We use third-party services for hosting, analytics, and customer support tools. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
• Law enforcement and regulators: We may disclose your data to government authorities, law enforcement agencies, or regulators where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of users.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy implications.

In all cases, we require third parties who receive your data to respect its confidentiality and to use it only for the purposes for which it was shared.

6. Cookies and Tracking

Bet naga uses cookies and similar tracking technologies to operate the platform effectively and to understand how players interact with our site. Cookies are small text files stored on your device when you visit bet naga.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on bet naga.
• Analytics cookies: Help us understand which pages are visited most, how long players spend on the platform, and where technical issues occur. This data is aggregated and does not identify individual users.
• Marketing cookies: Used to deliver relevant promotional content. These are only set where you have given consent.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the bet naga platform.

7. Data Retention

Bet naga retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for 5 years from the date of each transaction.
• Support communications are retained for 2 years from the date of the last interaction.
• Marketing consent records are retained for as long as you remain opted in, plus 1 year after opt-out for compliance purposes.
• Technical and usage data collected via cookies is typically retained for no longer than 13 months.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Your Rights

As a user of bet naga, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

9. Data Security

Bet naga takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data stored on our servers, including payment information.
• Access controls that restrict which staff members can access personal data, based on the principle of least privilege.
• Regular security assessments and penetration testing of the bet naga platform.
• Secure password hashing — we never store your password in plain text.
• Two-factor authentication options for account access.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your bet naga account has been compromised, contact support immediately at [email protected].

10. Children's Privacy

The bet naga platform is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on the platform, we will close the account immediately, delete the associated data, and return any deposits made.

If you believe a minor has registered on bet naga, please contact us at [email protected] so we can investigate and take appropriate action.

11. Changes to This Policy

Bet naga may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the effective date at the top of this page and, where the changes are significant, notify registered players via email or an in-platform notification.

We encourage you to review this privacy policy periodically. Your continued use of the bet naga platform after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way bet naga handles your personal data, please get in touch:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week
• Response time: Within 7 working days for privacy requests