Terms and Conditions – Bet Naga Bangladesh Rules of Use

1. Acceptance of Terms

These terms and conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Bet Naga ("bet naga", "we", "us", "the platform"). By accessing, registering on, or using any part of the bet naga platform — including the website, mobile interface, games, and payment services — you confirm that you have read, understood, and agreed to these Terms in their entirety.

These Terms apply to all users of bet naga, including registered players, visitors, and anyone who interacts with the platform in any capacity. If you are using bet naga on behalf of another person, you represent that you have the authority to bind that person to these Terms.

2. Eligibility

To register and use bet naga, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of a bet naga employee.
• You must not have been previously excluded or banned from the bet naga platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Bet naga reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

3. Account Registration

Each player is permitted to hold only one account on bet naga. Creating multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited. If duplicate accounts are detected, all accounts may be suspended and any balances may be forfeited.

When registering, you must provide accurate and complete information. This includes your full legal name, date of birth, valid mobile number, and any other details requested during the registration process. You are responsible for keeping your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials. Bet naga will not be liable for any losses resulting from unauthorised access to your account caused by your failure to keep your login details secure. If you suspect unauthorised access, contact support immediately at [email protected].

4. Deposits and Payments

Bet naga accepts deposits via bKash, Nagad, and Rocket. All payment methods must be registered in your own name. Deposits made from accounts belonging to third parties will be returned and may trigger an account review.

The minimum deposit amount is ৳500. There is no maximum deposit limit, though large deposits may be subject to additional verification. Deposits are credited to your bet naga account instantly in most cases. If a deposit does not appear within 30 minutes, contact support with your transaction reference number.

• Deposits are non-refundable once credited to your account and used for wagering.
• Bet naga does not charge fees on deposits, but your payment provider may apply their own charges.
• Bet naga reserves the right to refuse or reverse a deposit if fraud or money laundering is suspected.

5. Withdrawals

Withdrawals are processed to the same payment method used for your most recent deposit. You may withdraw any available balance from your account, subject to the minimum withdrawal amount of ৳500 and any applicable wagering requirements on bonuses.

Withdrawal requests are typically processed within 24 hours. During peak periods or when additional verification is required, processing may take up to 72 hours. Bet naga will notify you by email or SMS if additional documentation is needed before a withdrawal can be approved.

• You must complete identity verification before your first withdrawal is processed.
• Withdrawals will only be sent to accounts registered in your name.
• Bet naga reserves the right to delay or withhold a withdrawal pending investigation if unusual activity is detected on your account.
• Winnings derived from bonus funds are subject to the wagering requirements outlined in Section 6 before they can be withdrawn.

6. Bonuses and Promotions

Bet naga offers a welcome bonus to new players on their first deposit, as well as ongoing promotions for existing players. All bonuses are subject to the specific terms published on the Bonus page at the time the bonus is claimed, in addition to the general bonus rules set out here.

General bonus rules that apply to all bet naga promotions:

• All bonuses carry a wagering requirement that must be met before any bonus-derived winnings can be withdrawn. The specific wagering multiplier is stated on the Bonus page for each offer.
• Bonuses are credited to your account automatically upon qualifying deposit — no code is required unless stated otherwise.
• Only one bonus may be active at a time. Claiming a new bonus while another is active will cancel the existing bonus.
• Bet naga reserves the right to withdraw, modify, or cancel any bonus at any time without prior notice.
• Bonuses are for personal use only and may not be transferred between accounts.
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts, placing offsetting bets, or exploiting promotional mechanics — will result in bonus cancellation and may lead to account suspension.

7. Game Rules and Fair Play

All games available on bet naga — including crash games, bingo titles, slots, and sports betting markets — operate according to their individual game rules. These rules are accessible within each game interface. By playing any game on bet naga, you confirm that you have read and understood the applicable game rules.

Bet naga uses certified random number generators (RNGs) for all applicable games to ensure that outcomes are fair and unpredictable. Return-to-player (RTP) percentages are published for each game in the game information section.

• Bets placed are final once confirmed. Bet naga will not reverse a confirmed bet except in cases of a verified technical error.
• In the event of a technical failure during a game round, the round may be voided and stakes returned to the player's account.
• Bet naga reserves the right to void bets placed at incorrect odds due to a pricing error.
• Sports betting markets are settled according to official results from the relevant governing body.

8. Prohibited Conduct

The following actions are strictly prohibited on the bet naga platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Creating more than one account on bet naga.
• Providing false, misleading, or incomplete information during registration or verification.
• Using automated software, bots, scripts, or any other tools to interact with the platform in a non-human manner.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to access another player's account without authorisation.
• Harassing, threatening, or abusing other players or bet naga staff.
• Circumventing self-exclusion by registering a new account during an active exclusion period.

9. Account Suspension and Closure

Bet naga reserves the right to suspend or close any account at any time, with or without prior notice, if we have reasonable grounds to believe that a player has breached these Terms, engaged in fraudulent activity, or poses a risk to the integrity of the platform.

If your account is suspended pending investigation, you will not be able to access your balance or place bets during the suspension period. Bet naga will aim to complete any investigation within 14 days and will communicate the outcome to you.

You may also request to close your own account at any time by contacting support at [email protected]. Any available balance at the time of closure will be returned to you via your registered payment method, provided no outstanding wagering requirements or investigations are pending.

10. Responsible Gaming

Bet naga is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity on the platform. These tools are available in your account settings and include deposit limits, session time reminders, cool-off periods, and self-exclusion.

If you choose to self-exclude, your account will be closed for the duration you select. During this period, you must not attempt to open a new account on bet naga. If a self-excluded player is found to have opened a new account, that account will be closed and any winnings forfeited.

For more information about responsible gaming tools and support resources, please visit our Responsible Gaming page.

11. Privacy and Data

Bet naga collects and processes personal data in accordance with our Privacy Policy. By registering on the platform, you consent to the collection and use of your data as described in that policy. We do not sell your personal data to third parties.

For full details on how bet naga handles your data, please read our Privacy Policy.

12. Limitation of Liability

Bet naga provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Bet naga will not be liable for losses arising from:

• Platform downtime or technical failures beyond our reasonable control.
• Delays in payment processing caused by third-party payment providers.
• Losses resulting from a player's failure to secure their account credentials.
• Any indirect, consequential, or incidental losses arising from use of the platform.

In all cases, bet naga's maximum liability to any player shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

13. Changes to Terms

Bet naga may update these terms and conditions at any time. When changes are made, the revised Terms will be published on this page with an updated effective date. We will make reasonable efforts to notify registered players of significant changes via email or an in-platform notification.

Your continued use of the bet naga platform after updated Terms have been posted constitutes your acceptance of those changes. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

14. Contact Us

If you have any questions about these terms and conditions, or if you need to raise a concern about your account or a transaction, please contact the bet naga support team:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response time: Most queries are responded to within 2 hours